FAQs about Coronavirus (COVID-19)

For the latest medical advice, visit NHS.uk/Coronavirus.

Short answers to questions you might have about the virus.

What can you do to help?

The single most important thing you can do is follow NHS advice. As at the 16th of March - wash hands, and self-isolate when you get symptoms. Good hygiene, social distancing and self-isolation are vital in the fight to reduce the risk of infections - both for yourself and for others.

When should you self-isolate?

  • If you have a high temperature or new, continuous cough
  • You must self-isolate for 7 days if you live alone
  • You must all self-isolate for 14 days if you live with others

You do not need to call NHS 111 to  self-isolate.

If your symptoms worsen during isolation or are no better after 7 days contact the NHS online coronavirus service  . If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 

Why should you self-isolate?

If you have a high temperature or new continuous cough you must self-isolate for 7 days, if you live alone. If you live with others you must all self-isolate for 14 days.

Self-isolation will save lives - and while 90% of people will recover from this virus - some will get seriously ill and we need to protect them.

After seven days, if you feel better and no longer have a high temperature, you can return to your normal routine.

How should I look after myself when I self-isolate?

•    Get plenty of rest
•    Drink plenty of water (fluids)
•    Eat as healthily as you can
•    To reduce pain and fever take paracetamol (if you use other mediation get in touch with your care provider)
•    Keep in contact with friends and family by phone, video and online

How many people are being tested?

As of 9am 11 May, there have been 1,921,770 tests, with 100,490 tests on 10 May.

Do I need to wear a face mask?

When you're doing normal day-to-day activities face masks do little to protect people from viruses. The best way to reduce any risk of infections is with good hygiene, like washing your hands, not touching your face and avoiding social contact (within 2 metres) with any potentially infected person. 

Healthcare professionals may wear special masks if they're spending hours each day looking after people who have tested positive for coronavirus, or may have been infected. If someone has been told they have coronavirus, they may be advised to wear a mask to protect others.

How do I manage on a reduced income?

The Government have made a number of changes to benefits and sick pay and will likely take more steps over the coming days and weeks. The following two organisations provide detailed support and advice about your money during the coronavirus challenge.

  • This up-to-date guide from the Money Advice Service  is easy to follow and filled with good advice about sick pay and changes to claiming your benefits during this challenging time.
  • The advice and benefits and grants calculators at Turn2Us  are useful to get support if the coronavirus has had a negative impact on your finances.